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IndieCity Privacy Policy

Version 1.1

Let's first state our intentions. We want to create an online service where:

In order to do this we do need to know a bit about you, so that we can then provide you with a more personalised experience.

Changes and Amendments

IndieCity intends to be a continually evolving site, and as we add new features we may need to update this Privacy Policy from time to time. You will be notified of material changes by a posting as you sign in or otherwise access the service or by email to your current email address as registered with IndieCity.

Who is Collecting the Information?

The information that you provide is collected by IndieCity Limited, Regent Square House, Leamington Spa, Warwickshire, CV32 4NL, UK.

Please note that IndieCity does not collect payment details directly, and does not (and indeed cannot) hold any information provided during the purchase process. We currently use PayPal (privacy policy found here), and may add more payment facilities over time. If so we will inform you of these changes as we update this policy.

Our Collection and Use of Your Information

Circumstances when we will NOT collect information from You

We will not gather information that you do not wilfully provide, such as your computer hardware or software set up. The exception to this is where we may use third party web traffic tracking tools, (such as Google Analytics), but none of this information would ever be personal or identifiable.

What we do NOT do with Your Information

Without your express consent or except as set out in this Privacy policy we will not share any of your personal information, including your email address, to any third party.

How we Protect Your Information

Your password and personally-identifying information (PII) are encrypted. Your PII is backed-up in a private cloud-hosted environment with PCI DSS, Level 1 PCI DSS v2.0 and ISO 27001/2 certification/accreditation.

Marketing Communications

IndieCity may contact you about future offers, events and new services or related activities that you may find useful. IndieCity will not sell or trade personal information to other companies. IndieCity will not send you any marketing emails or pass your information on to third parties unless we have received your consent.

We provide hyperlinks that will send you to another organization's website. Our Privacy Policy applies only to pages within the Service, and should you choose to click a link that will send you outside of our website, any activity in which you participate is governed by the privacy policy contained on that site.

We are not responsible for the privacy practices of any third party site.

Cookies

IndieCity uses ‘cookies' on the service. Cookies are a way that information, such as whether you have visited the Service before, is recorded on your computer and used by IndieCity to improve the service and the services available to you. If you do not wish IndieCity to use cookies when you use the service please adjust your internet browser settings to not accept cookies. Your computer's help file should tell you how to do this but please note that this may affect your ability to use the service and products. You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. If you don't disable cookies the service will ask for and store details including a unique session ID.

List of IndieCity Cookies

This is a list of the cookies used by IndieCity and what they do.

Cookie Name Purpose
This cookie is used to store information that enables you to browse the website when logged in. Without it some parts of the service will be unavailable.
Cookies prefixed with phpbb3_ are used with the IndieCity forum. They will store small snippets of information enabling you to browse and use the forum. Without these cookies the forum will be unavailable.

List of Third Party Cookies

This is a list of third party cookies used by IndieCity and what they do.

Cookie Name Purpose
IndieCity uses Crazy Egg, an online mouse tracking software that enables the evaluation of user focus with regards to site interface. Crazy Egg sets a cookie in order to monitor your actions on IndieCity and then compiles heat maps showing where users have interacted with the website.

IndieCity uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the service and compile reports for us on activity on the IndieCity website.

By using this information we can then review the statistics and see how the service provided can be improved for our end users.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using IndieCity, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

IndieCity uses Go Squared Ltd's web analytics services. GoSquared's services use cookies, text files that are stored on your computer and which enable an analysis of your use of this website. The information generated by the cookie about your use of this website (including your IP address) are transmitted to GoSquared (which may use data repositories outside of the European Economic Area (EEA) such as the United States of America), where it is then stored for us.

We control how the information collected about you is used. GoSquared will use it on our behalf to evaluate your use of this website and report to us about this website's operations. GoSquared may provide it to third parties if needs be, for example, in order to comply with the law or to third parties processing that information on behalf of GoSquared. For more information on GoSquared's practices, please see http://www.gosquared.com/legal/

IndieCity uses Mixpanel, a web analytics service provided by Mixpanel, Inc. ("Mixpanel") to capture, store, and analyse data about your use of this website.

Mixpanel may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Mixpanel's behalf. Mixpanel will not associate your IP address with any other data held by Mixpanel. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Mixpanel in the manner and for the purposes set out above.

Contact Details

All questions, comments or enquiries should be directed by email to IndieCity at enquiries@IndieCity.com, or by post to the address listed above.

We will endeavour to respond to any query or questions within two business days.